spinoo Terms & Conditions

By accessing, browsing, or using the spinoo platform — including the spinoo.cam website, mobile applications for Android and iOS, and any related services — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

These Terms and Conditions apply to all users of the spinoo platform, including registered players, visitors browsing without an account, and any other persons accessing the services in any capacity. Access to spinoo services is conditional upon your unconditional acceptance of these terms.

spinoo reserves the right to require additional acknowledgment of these terms at any time, including during the account registration process, upon login, or when material changes to these terms take effect. Continued use of the spinoo platform following any such notification constitutes your acceptance of the updated terms.

The spinoo platform is strictly intended for, and accessible only to, individuals who meet all of the following eligibility criteria:

• You are at least twenty-one (21) years of age, the minimum legal gambling age in the Philippines as mandated by applicable PAGCOR regulations and Philippine law;
• You are physically located in the Republic of the Philippines at the time of gameplay;
• You are not on any self-exclusion list maintained by spinoo, PAGCOR, or any other recognized regulatory body;
• You are not a current employee, officer, director, agent, or contractor of spinoo or any affiliated entity, nor an immediate family member of such person;
• You possess full legal capacity to enter into a binding agreement under Philippine law.

spinoo reserves the right to request documentary proof of age and identity at any time. Acceptable documents include a Philippine National ID, Passport, Driver's License, SSS/GSIS ID, or any other government-issued identification valid in the Philippines. Failure to provide satisfactory proof within the period specified by spinoo may result in account suspension and withholding of funds pending verification.

To access real-money gaming features on spinoo, you must register a player account. The registration process requires you to provide accurate, complete, and current personal information, including but not limited to your full legal name, date of birth, Philippine residential address, valid contact number, and a working email address.

One Account Per Player

Each player is permitted to hold only one (1) active registered account on spinoo. The creation of multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes a material breach of these Terms. Where duplicate accounts are identified, spinoo reserves the right to suspend all such accounts and forfeit any balances or bonus credits held therein.

Account Security

You are solely responsible for maintaining the confidentiality of your spinoo account credentials, including your username, password, and any two-factor authentication codes. Any activity that occurs under your spinoo account will be deemed to have been carried out by you. spinoo shall not be liable for any loss resulting from unauthorized use of your account where you have failed to maintain appropriate security measures.

You must notify spinoo's customer support team immediately upon becoming aware of any unauthorized access to your account or any security breach that may affect your account. spinoo will take commercially reasonable steps to secure your account upon receiving such notification.

Know Your Customer (KYC) Verification

In compliance with PAGCOR licensing requirements and Philippine anti-money laundering laws (Republic Act No. 9160, as amended), spinoo is obligated to verify the identity of all players prior to permitting withdrawals. The KYC process requires submission of government-issued photo identification and, in certain cases, proof of address or proof of payment method ownership. Failure to complete KYC verification within a reasonable period will result in withdrawal restrictions remaining in place until verification is satisfactorily completed.

All financial transactions on the spinoo platform are denominated in Philippine Peso (PHP). spinoo currently accepts deposits and processes withdrawals through the following payment channels: GCash, Maya (formerly PayMaya), BPI, BDO, UnionBank, Metrobank, 7-Eleven Cliqq, USDT TRC20, and Coins.ph.

Deposits

Deposit transactions are credited to your spinoo gaming balance upon successful confirmation from the relevant payment processor. spinoo does not impose processing fees on standard deposit transactions; however, your payment provider may apply their own transaction fees, which are outside spinoo's control. Minimum and maximum deposit amounts may apply per transaction and are displayed within the spinoo cashier interface.

Withdrawals

Withdrawals are available to verified accounts only. spinoo processes withdrawal requests within the timeframes disclosed in the cashier section, subject to standard fraud and security screening procedures. spinoo reserves the right to request additional verification documentation before processing any withdrawal that triggers internal risk thresholds. Withdrawal amounts will be remitted to the same payment method used for the corresponding deposit where technically feasible, in accordance with anti-money laundering obligations.

spinoo may, at its sole discretion, offer bonuses, free spins, cashback rewards, VIP tier benefits, and other promotional incentives to eligible players. All promotions are subject to specific terms and conditions that are communicated at the time the offer is presented, including applicable wagering requirements, game restrictions, eligible bet sizes, and expiry dates.

General Bonus Terms

• Bonus funds are held separately from real-money funds in your spinoo account balance display and are subject to wagering requirements before conversion to withdrawable cash;
• Wagering requirements specify the total amount that must be bet using bonus funds (or the combined bonus + deposit amount, as indicated per promotion) before a withdrawal of associated winnings can be requested;
• Bonuses that are not claimed or utilized within the validity period specified in the promotional terms will automatically expire and be removed from your spinoo account;
• spinoo reserves the right to amend, suspend, or withdraw any promotion at any time, with or without notice, where circumstances reasonably require such action;
• Bonus abuse — including but not limited to matched betting strategies, arbitrage, collusion, or any systematic exploitation of promotional terms — constitutes a violation of these Terms and may result in account suspension and forfeiture of bonus-related winnings.

Players are encouraged to review the full terms applicable to each specific spinoo promotion before opting in. If any specific promotion terms conflict with these general bonus terms, the specific promotion terms shall prevail for that promotion only.

All games available on the spinoo platform operate using certified Random Number Generator (RNG) technology or, in the case of live dealer games, through transparent real-time dealing processes supervised by independent studios. Game outcomes are determined solely by these certified mechanisms and are not subject to manipulation by spinoo or any third party.

Each game available on spinoo is governed by its own specific rules, which are accessible within the game interface. Players are responsible for understanding the rules of any game before placing real-money wagers. spinoo shall not be responsible for player losses arising from a misunderstanding of game rules.

Technical Malfunctions

In the event of a technical malfunction, disconnection, or system error that affects the outcome of a game round, spinoo reserves the right to void the affected game round and return the wagered amount to the player's account. Where a malfunction results in an erroneously displayed payout that would not have been triggered under normal operating conditions, spinoo reserves the right to withhold or recover such erroneous payout. The decision of spinoo's technical team in such matters shall be final.

The following conduct is strictly prohibited on the spinoo platform. Any player found to have engaged in prohibited conduct may have their account immediately suspended, their balances forfeited, and their details reported to relevant authorities including PAGCOR where legally required:

• Providing false, misleading, or fraudulent information during registration or verification processes;
• Using automated software, bots, artificial intelligence tools, or any other non-human means to interact with the spinoo platform;
• Engaging in any form of collusion with other players, spinoo employees, or third parties to gain an unfair advantage;
• Engaging in money laundering, fraud, or any other financially illegal activity through the spinoo platform;
• Accessing or attempting to access the spinoo platform from a jurisdiction where online gambling is prohibited by applicable law;
• Chargebacks, reversal of deposits, or any unauthorized repudiation of legitimate financial transactions completed on spinoo;
• Harassment, abusive language, threats, or any other conduct detrimental to spinoo staff, other players, or the platform community.

spinoo reserves the right, at its sole and absolute discretion, to suspend, restrict, or permanently close any player account at any time, with or without prior notice, where spinoo determines in good faith that:

• The player has violated any provision of these Terms and Conditions;
• The account is being used in a manner inconsistent with the purposes of a legitimate gaming account;
• Continuation of the account poses a legal, regulatory, financial, or reputational risk to spinoo;
• The player has provided inaccurate or false information that cannot be satisfactorily rectified;
• spinoo is directed to suspend the account by PAGCOR or any competent regulatory authority.

Upon account closure for reasons other than a breach by the player, any real-money balance remaining in the player's account (after deducting any applicable bonus balances subject to forfeiture) will be returned to the player via their most recently used verified payment method within a reasonable period. Where account closure results from a breach, the disposition of funds will be determined in accordance with the nature and severity of the breach and applicable regulatory requirements.

Players who wish to voluntarily close their spinoo account may do so at any time by contacting customer support. Voluntary closure requests will be processed within 5 business days, and any remaining real-money balance will be withdrawn to the player's verified payment method.

spinoo is committed to promoting responsible gambling practices among all its players. We recognize that gambling can become problematic for some individuals, and we take our obligations as a PAGCOR-licensed operator to provide responsible gaming tools and resources seriously.

spinoo provides the following responsible gaming tools, all of which are accessible from your account settings after logging in:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your spinoo account. Once set, reductions take effect immediately; increases are subject to a 7-day cooling-off period;
• Session Time Reminders: Configure alerts to notify you of how long you have been actively playing during a session;
• Reality Checks: Enable periodic pop-up notifications during gameplay that display your session duration and net win/loss position;
• Self-Exclusion: Request a temporary or permanent exclusion from the spinoo platform. Temporary self-exclusion periods are available in increments from 24 hours to 12 months. Permanent self-exclusion results in irreversible account closure. Exclusions take effect immediately upon processing and cannot be reversed before the specified period expires.

All content available on the spinoo platform — including but not limited to the spinoo brand name and logo, website design and layout, graphics, text, software, game interfaces, promotional materials, and any other content created by or licensed to spinoo — is the exclusive intellectual property of spinoo or its respective licensors and is protected under applicable Philippine intellectual property laws and international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the spinoo platform solely for personal, non-commercial gaming purposes, subject to these Terms. No provision of these Terms grants you any right, title, or interest in any spinoo intellectual property beyond this limited access license. Any reproduction, distribution, modification, public display, or commercial exploitation of spinoo content without prior written authorization from spinoo is strictly prohibited.

To the maximum extent permitted by applicable Philippine law, spinoo's total cumulative liability to you for any and all claims arising out of or relating to your use of the spinoo platform — whether in contract, tort, negligence, or any other legal theory — shall not exceed the total amount of funds deposited by you into your spinoo account during the thirty (30) calendar days immediately preceding the event giving rise to the claim.

spinoo shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, loss of business opportunity, or any other intangible losses, even if spinoo has been advised of the possibility of such damages. This limitation applies to:

• Errors, interruptions, delays, or loss of data caused by technical failures, server downtime, or Internet connectivity issues;
• Any unauthorized access to your spinoo account resulting from your failure to maintain adequate account security;
• Acts of third parties, including payment processors, game providers, and telecommunications networks;
• Decisions made by spinoo in the exercise of its rights under these Terms, provided such decisions are made in good faith.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The courts of the Philippines shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or your use of the spinoo platform, except where applicable law requires otherwise.

In the event of a dispute, you are encouraged to contact spinoo's customer support team in the first instance. spinoo will endeavor to resolve all complaints in a fair, transparent, and timely manner. Where a dispute cannot be resolved through internal customer support channels, players may escalate the matter to PAGCOR's dispute resolution mechanisms as provided under spinoo's licensing conditions.

Nothing in this clause limits your rights under applicable Philippine consumer protection laws, including those administered by the Department of Trade and Industry (DTI) and the PAGCOR regulatory framework.

spinoo reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — such as amendments that affect player rights, withdrawal procedures, or eligibility criteria — spinoo will provide reasonable notice to registered players through one or more of the following channels: a notice displayed prominently on the spinoo.cam homepage, a notification delivered to the player's registered email address, or an in-platform notification shown upon next login.

Amendments take effect on the date specified in the notice, which shall not be fewer than seven (7) calendar days from the date of notification for material changes, unless earlier implementation is required to comply with applicable law or regulatory instruction. Your continued use of the spinoo platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using spinoo and may request account closure in accordance with Section 8 of these Terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your spinoo account, please contact our customer support team through the following channel:

For account-specific concerns, please include your registered mobile number or email address (but never your password) in any support correspondence to help our team locate your spinoo account and resolve your query as efficiently as possible.

For regulatory matters, you may also contact PAGCOR directly at their official offices. spinoo fully cooperates with all PAGCOR oversight inquiries and player protection requests.